📑 IPTV Refund Policy

At AIDIPTV, your satisfaction is our top priority. We believe in providing complete transparency when it comes to purchases and returns. Please read our IPTV refund policy carefully before making a subscription payment.

🔁 Refund Eligibility

Due to the nature of digital services, we only offer refunds in the following cases:

    • The IPTV service fails to work after proper activation and setup by our support team.

    • You have contacted support within 24 hours of activation and still face verified technical issues.

    • You have not received your credentials or activation within 6 hours after payment and contact.

Refunds will not be granted for the following:

    • You changed your mind after purchase

    • Device incompatibility due to user error

    • Poor internet connection or VPN issues

    • Improper configuration not caused by us

    • Partial use of service or time passed

⏳ Cancellation Policy

All plans, including monthly and yearly IPTV subscriptions, are non-cancellable once activated. Please test our free trial (if available) before purchasing long-term packages.

💬 Contact for Support

Before requesting a refund, please reach out to our 24/7 support team via Live Chat or Email. We’ll assist you step-by-step to fix any issue.

💡 Need help with setup, common problems, or IPTV news?
👉 Check out our helpful guides on the aidstream blog.

We’re here to make sure your streaming experience runs smoothly!

🧾 How to Request a Refund

To file a refund request, email us at admin@aidiptv.com within 24 hours of purchase. Include:

  • Order ID

  • Payment Screenshot

  • Device type

  • Brief explanation of the issue

We usually process eligible refunds within 3 business days.